Privacy Policy
The short version.
- IdealApplicant is hiring software. Employers use it to run their openings, and applicants use it to apply and interview.
- If you applied for a job, the employer decides what happens to your application. We store and process it for them. We never use it for anything else.
- We don't sell personal information, show ads, or use applicant data to train AI models.
- People at the employer make every hiring decision. Our software organizes their ratings. It doesn't make the decision.
- Email privacy@idealapplicant.com with any question or request.
1. Who this covers
This policy explains how IdealApplicant ("we", "us") handles personal information. It covers three groups of people:
- Applicants: people who view an opening, apply, or interview through an employer that uses IdealApplicant. This includes people who apply through a job board such as Indeed, ZipRecruiter or LinkedIn.
- Customers: the employers who subscribe to IdealApplicant, and their administrators, hiring managers and interviewers.
- Visitors: people who browse idealapplicant.com.
2. Our role and the employer's
When you apply for a job, the employer you applied to controls your application. The employer decides what to ask, who reviews your answers, and how long to keep them. We act as the employer's service provider, also called a processor. We handle your information only as they instruct and as described here. The employer's own privacy notice also applies to you. The employer is usually the best first contact for questions about your application.
For customer account information and for visitors to this website, IdealApplicant is responsible for the information directly.
3. Information about applicants
What you give us
- Your name, email address, phone number and the password for your applicant account.
- A profile photo, if you add one.
- Your resume, cover letter and any other documents the employer asks for.
- Your answers to the employer's application and interview questions.
- Self interviews: some employers ask for recorded answers. If so, we store the video and audio you record and submit.
- Live interviews: these run over video, and we keep the interview times you choose.
- Any messages you exchange with the employer.
What we receive from others
- Job boards: if you apply through one, it sends us what you gave it. That is usually your name, contact details, resume, and answers to the board's screening questions. We also record which board or link brought you to the opening.
- Employers: they may add you as a candidate directly. They may also invite you to apply for another opening.
What the employer's hiring team creates
- Ratings, scores and notes from the people who review your application and interview you.
- Your progress through each step of the hiring process.
4. Information about customers
- Account details: company name, industry, and the names, email addresses and roles of the people on your team.
- Billing: Stripe processes payments. Your card details go to Stripe, not to us.
- Content: the hiring packs, questions, workflows and job descriptions you create.
- Job board credentials: if you connect an account, we store its credentials in encrypted form.
5. Information collected automatically
Like most web services, our servers log technical details for each request. These include IP address, browser type, the page requested, and the time.
We use browser storage and cookies only to keep you signed in and to remember basic preferences. We do not use advertising cookies, cross-site tracking, or third-party analytics.
This website loads its typefaces from Google Fonts, so Google receives your IP address when the page loads.
Opening a job listing through a tracked link counts a view. Clicking Apply counts an application start. Both counts are tied to the link, not to you.
6. How we use information
- To provide the service: we let employers post openings, receive applications, schedule and run interviews, and review candidates.
- To send service email, such as application invitations, interview confirmations and reminders, account setup messages and billing receipts. We don't send marketing email without your consent.
- To keep the service secure, prevent abuse, and fix problems.
- To bill customers and meet our legal obligations.
We do not sell or rent personal information, or share it for cross-context behavioral advertising. We do not use applicant or customer content to train artificial intelligence models.
7. Hiring decisions
IdealApplicant does not decide who gets hired, and does not reject applicants automatically. Interviewers at the employer rate your answers. Our software combines their ratings into summaries, such as a percent match, so the hiring team can compare candidates on the same terms. People at the employer make every decision about your application.
8. Who we share it with
- The employer you applied to. Your application is visible to that employer's hiring team. Another employer on IdealApplicant can't see it.
- Service providers that run parts of the service for us:
- Amazon Web Services: hosting, file storage, sign-in and email delivery.
- Stripe: customer billing.
- 8x8 (Jitsi Meet): live video interviews.
- Job boards: when an employer posts an opening to a job board, we send the board the job details. We don't send the board information about applicants.
- When the law requires it: to respond to valid legal process, or to protect someone's rights, property or safety.
- In a business transfer: if IdealApplicant is acquired or merged, this policy continues to protect your information.
9. How long we keep it
Applicant information: we keep it for as long as the employer's account is active, unless the employer or you ask us to delete it. Employers may be legally required to keep application records for a period of time. When a deletion request is confirmed, we delete the information within 30 days, including recordings and documents.
Customer accounts: we keep account data while the subscription or trial is active. When an account closes, or a trial ends without converting, we delete the account's data within 90 days. That includes its applicants' information.
Backups: these may keep deleted information for a limited time before they are overwritten.
10. Security
Information is encrypted in transit and at rest, including recordings and documents. Every record belongs to one employer's account, and other employers can't access it. Access is limited to the people who need it. Recordings and documents are served through short-lived, signed links rather than public addresses. No system is perfectly secure. If a breach affects your information, we will notify you and the employer as the law requires.
11. Your rights
Depending on where you live, you may have the right to:
- access the personal information held about you, or receive a copy of it;
- correct it;
- delete it;
- object to or restrict how it is used;
- withdraw consent you gave earlier.
Residents of California, the European Economic Area, the United Kingdom and several US states have these rights by law. We honor requests from anyone, wherever they live, as far as we reasonably can.
For an application: contact the employer, or email us. Because the employer controls the application, we will pass your request to them and help them answer it. Answering may require confirming your identity, usually from the email address you applied with.
We won't treat you differently for exercising these rights. If you are in the EEA or UK, you may also complain to your local data protection authority.
12. Where data is stored
IdealApplicant stores data in the United States, unless an employer has arranged a dedicated deployment in another region. If you are outside the United States, your information is transferred there. We protect such transfers with the safeguards the law requires, such as standard contractual clauses.
13. Children
IdealApplicant is not intended for anyone under 16. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
14. Changes
When this policy changes, we will update the effective date above. For material changes, we will email customer account holders at least 14 days before the change takes effect.
15. Contact
Questions or requests: privacy@idealapplicant.com